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Major Group:

5 Clerical and Administrative Workers

Sub-Major Group:

54 Inquiry Clerks and Receptionists

Minor Group:

541 Call or Contact Centre Information Clerks

Unit Group:

5411 Call or Contact Centre Workers

Call or Contact Centre Team Leader


Oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.

ANZSCO Skill Level


Assessing Authority



 Subclass 189 (Skilled Independent)

 Subclass 190 (Skilled Nominated)

Subclass 489 (State/Territory Nominated)

Subclass 489 (Family Sponsored)

Subclass 485 (Graduate Visa)

Subclass 482 (Temporary Skill Shortage)

Subclass 186 (Employer Nomination Scheme)

Subclass 187 (Regional Sponsor Migration Scheme)

Subclass 407 (Training Visa)

Subclass 494 (Skilled Employer Sponsored Regional)

Subclass 491(Skilled Work Regional-State/Territory Nominated)

Subclass 491(Skilled Work Regional-Family Sponsored)

Occupation is eligible

Occupation is NOT eligible

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